SUPPORT TOOLS

Log a Support Ticket

Existing customers can log a new support request or check the status of an existing ticket on our support portal.

Remote Support

If a support agent has asked you to connect for remote assistance, download our remote support tool using the button below and follow the agent’s instructions.

Only run the tool while you are on a call or chat with an iMvula ICD support agent.

Send Sensitive Information Securely

Need to send a password or other sensitive information by email or WhatsApp without risking interception? Use a one-time link instead.

The button below opens 1ty.me, a free third-party service. Enter your information, generate the link, and send the link to the recipient.

How does it work?

Your information is encrypted and stored in encrypted form until the link is opened for the first time. It is then decrypted, shown to the person who opened the link, and immediately destroyed. The link can only be used once.